Frequently Asked Questions

Can I download your videos to watch on my phone/tablet?

Yes! Our videos can be purchased through our Wayokids store for downloading to watch offline – no wifi needed and completely ad-free! You can download your purchased videos to any device such as computer, mobile or tablet.

Read the Wayokids help article here for a step-by-step guide on how to get the files onto your device. The simplest way to download on iOS is by using the Wayokids app.

We appreciate your support!

Where can I purchase or listen to your music?

Our music albums are available for digital purchase or streaming through iTunes, Apple Music, Spotify, Google Play, Amazon, and Pandora.

We also sell physical CDs in our online store. We ship worldwide! Shipping is from Australia, and takes about 2-4 days to Australia & New Zealand, about 1 week to Asia destinations and 2-3 weeks for other global destinations.

Where is my order?

Orders from Australia can take up to 3 weeks plus any time spent in customs.  All orders from April 2019 will come with a tracking number which you can track here. If you have any concerns or problems please get in touch with us!

Do you sell instrumental/karaoke versions of your tracks?

Unfortunately, no. At this point in time we do not offer any of our music as instrumentals.

What ever happened to Sam (that tall guy dressed as a duck)?

Sam was an original member of Bounce Patrol in our first year. Due to the time commitments required, Sam unfortunately wasn’t able to keep making videos and left the group at the end of 2013.

Do you tour or perform live shows?

No, we don’t perform live shows. We have young families and are not able to travel for touring, so we are focused on producing videos only. Maybe in a few years when our kids are a bit older!

Do you sell DVDs?

Yes! We sell DVDs in our online store, just visit our shop page.

We ship worldwide. Shipping is from Australia so online orders take about 2-4 days to reach customers in Australia & New Zealand, about 1 week to Asian destinations, and 2-3 weeks to other locations worldwide.